FAQ

 What's the difference between light, medium, and dark roast?

 

Light roast coffee beans don't stay in the roasting machine as long as dark roast coffee beans and have a tan color. The beans also tend to lack any oil on them and are denser. Light roast will have more caffeine and can contain more fruity and floral flavors, giving the beans more of an individual flavor.

 

Light roast is also known as:

Light City

Half City

Cinnamon

 

 

Medium roast coffee beans have more body and no oil on the surface compared to light roast. Medium roast has a more balanced flavor and aroma, making it a popular roast in the Americas.

 

Medium Roast is also known as:

American Roast

Breakfast Roast

City Roast

 

 

Dark roast coffee beans stay in the roasting machine for a longer period of time with a higher temperature which gives it a darker brown color. Dark roast beans are oilier and have less moisture within. These beans have a bold, nutty, chocolate, earthy taste and are popular for espresso drinks.

 

Dark Roast is also known as:

Espresso

French

Italian

 

 

 

What is your return policy?

 

If there are any physical damages to the packaging of the coffee, the coffee can be replaced at no cost to you. Please contact us directly for a replacement.

 

 

 

What is your shipping policy?

 

Shipping is included in all coffee purchases within the United States. Shipping will be calculated during checkout for Canadian purchases. At this time, we are only able to ship to destinations in the United States and Canada. Each order is unique and shipping package and method are based on what is best for the package.

For United States:

       1 - 12oz package ships via USPS 1st Class
       2-8 packages ship via USPS Priority Mail (flat rate or regional)
       9+ ship via UPS ground

For Canada:

       Packages up to 4lbs will be shipped via USPS 1st Class International
       4lbs+ will be shipped via USPS Priority Mail International

Estimated delivery within the contiguous United States is 5-10 business days. Alaska and Hawaii 6-10 business days. Estimated delivery for Canada is 1 to 3 weeks. Please allow 2-3 business days for processing on top of ship time. Occasionally volume and USPS/UPS pick up times may increase this time. Holidays and high volume times will impact this as well.